Privacy Policy for On the Spot Massage
Effective Date: May 11, 2026
At On the Spot Massage (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or interact with us.
We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information from you in the following ways:
Information You Provide Directly
- Name
- Email address
- Phone number
- Health history or intake form information
- Appointment details
- Payment information (processed securely through third-party providers)
- Any information you provide through forms, emails, or bookings
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Book and manage appointments
- Communicate with you about your appointments
- Provide massage therapy services safely and effectively
- Send appointment reminders and important updates
- Process payments
- Improve our website and services
- Comply with legal and regulatory requirements
We do not sell or rent your personal information.
3. Health Information
As a massage therapy provider, we may collect personal health information required for safe treatment. This information is:
- Kept strictly confidential
- Stored securely
- Only accessed by authorized personnel
- Retained as required by professional regulatory standards
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember preferences
You may disable cookies in your browser settings.
5. Third-Party Services
We may use trusted third-party services for:
- Online booking systems
- Payment processing
- Email communications
- Website analytics (e.g., Google Analytics)
These providers have their own privacy policies and only access information necessary to perform their services.
6. How We Protect Your Information
We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to your information
- Withdraw consent for communication
- Ask how your information is used
To make a request, please contact us using the details below.
8. Retention of Information
We retain personal and health information only as long as required by law and professional regulations, or as necessary to provide our services.
9. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
On the Spot Massage
cathy@onthespotmassage.ca
416-953-0053